Question 1

What is the return/exchange policy?

Accepted Answer

HANDMADE ITEMS:
I'm a small handmade business and everything is handmade to order and is a final sale.
Please verify the size/style of the item you are ordering. If you have questions regarding sizing, contact info@thehoundsmith.com (info@thehoundsmith.com)

TOYS:
Dog toys can be exchanged within 30 days of receiving your item. Toy must be unused, with tags attached and in re-saleable condition. Customer is responsible for return shipping cost. For exchange instructions, contact info@thehoundsmith.com (info@thehoundsmith.com)with your order number and a photo of the product you are exchanging.
 
PERSONALIZED ITEMS:
Please verify the personalization information you submit. Once an item is stamped/made, I cannot make changes to it.
 
SHIPPING/DAMAGES:
Your order will be shipped in a padded package.  If an item arrives damaged, please take a picture of the item and package condition. Contact info@thehoundsmith.com (info@thehoundsmith.com)for help
 
Remember to always double check your address information.

Question 2

What type of shipping do you provide?

Accepted Answer

I only ship within the US.
 
I use USPS First class mail and Priority Mail.  First class mail typically arrives in 3-5 days and Priority in 1-3 days, but can sometimes experience delays during the busy holiday season or inclement weather.
 
You will receive a tracking number for your order and you can see where your package is.

Question 3

What's the processing time for my order?

Accepted Answer

As a one-person show, I need 3-5 days to process your order. Sometimes, I can get it done even faster! Please note, processing time doesn't include shipping time.

Question 4

I think my package is delayed or lost. What do I do?

Accepted Answer

I will provide you with the tracking number for your package.
 
Please double check the address you submitted.
 
If you believe your package is lost, you can file a claim with the USPS here:
https://www.usps.com/help/missing-mail.htm(https://www.usps.com/help/missing-mail.htm)
 
After an item has been turned over to the USPS and marked as shipped, I cannot be held responsible for delays or for lost/stolen packages.
In the event of extenuating circumstances, contact me at info@stampingpaws.com and We can work together to try and locate your package.
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Question 5

Can I get a custom piece made?

Accepted Answer

Heck yeah! Customs are my favorite. Just shoot an email with your ideas and we'll be in contact. 
info@thehoundsmith.com

Question 6

Do Brass and Copper tarnish or rust? Will they turn my skin green?

Accepted Answer

Copper is antimicrobial & anti-fungal and is not harmful to your skin.  Copper will not rust, but it will naturally darken and develop a green patina.  Copper can leave a green mark on your skin.  This is caused by a natural chemical reaction and not because your piece is low quality.  This reaction happens when the copper mixes with your sweat & oils.  The "stain" can be washed off and is not absorbed into your skin.  If you regularly clean your Copper item, it will help prevent the green skin marks.  An added bonus, Copper is 100% recyclable.
 
Brass has a beautiful yellow gold color.  Brass can tarnish over time, develop a patina or darken.  However, Brass will never rust and can be kept shiny with proper care.  Brass can also leave a green mark on skin, caused by the Copper in it.  Brass is very versatile and can last a very long time with proper care.

Question 7

How can I adjust my cuff bracelet to fit perfectly?

Accepted Answer

To adjust your cuff bracelet, place your palm over the cuff and gently squeeze with your thumb and first finger. Adjust it so it fits snugly but can still be removed. Make small adjustments and avoid repeated bending to prevent damage. Remember, all metal has a breaking point, so handle with care!

Question 8

How do I put on my cuff bracelet?

Accepted Answer

To put on your cuff, roll it on from the inside of your wrist.  Use a rolling motion instead of pulling and opening the cuff (BAD).  To remove, simply reverse the process

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