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What is the return/exchange policy?HANDMADE ITEMS: I'm a small handmade business and everything is handmade to order and is a final sale. Please verify the size/style of the item you are ordering. If you have questions regarding sizing, contact info@thehoundsmith.com TOYS: Dog toys can be exchanged within 30 days of receiving your item. Toy must be unused, with tags attached and in re-saleable condition. Customer is responsible for return shipping cost. For exchange instructions, contact info@thehoundsmith.com with your order number and a photo of the product you are exchanging. PERSONALIZED ITEMS: Please verify the personalization information you submit. Once an item is stamped/made, I cannot make changes to it. SHIPPING/DAMAGES: Your order will be shipped in a padded package. If an item arrives damaged, please take a picture of the item and package condition. Contact info@thehoundsmith.com for help Remember to always double check your address information.
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What type of shipping do you provide?I only ship within the US. I use USPS First class mail and Priority Mail. First class mail typically arrives in 3-5 days and Priority in 1-3 days, but can sometimes experience delays during the busy holiday season or inclement weather. You will receive a tracking number for your order and you can see where your package is.
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How long will it take to make my order?I'm a one person show. Please allow 3-5 days from receiving your order to process. Sometimes, I can get your order completed in less time. Processing time does not include the time your package will be in transit.
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I think my package is delayed or lost. What do I do?I will provide you with the tracking number for your package. Please double check the address you submitted. If you believe your package is lost, you can file a claim with the USPS here: https://www.usps.com/help/missing-mail.htm After an item has been turned over to the USPS and marked as shipped, I cannot be held responsible for delays or for lost/stolen packages. In the event of extenuating circumstances, contact me at info@stampingpaws.com and We can work together to try and locate your package.
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Can I get a custom piece made?Heck yeah! Customs are my favorite. Just shoot an email with your ideas and we'll be in contact. info@thehoundsmith.com
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Do Brass and Copper tarnish or rust? Will they turn my skin green?Copper is antimicrobial & anti-fungal and is not harmful to your skin. Copper will not rust, but it will naturally darken and develop a green patina. Copper can leave a green mark on your skin. This is caused by a natural chemical reaction and not because your piece is low quality. This reaction happens when the copper mixes with your sweat & oils. The "stain" can be washed off and is not absorbed into your skin. If you regularly clean your Copper item, it will help prevent the green skin marks. An added bonus, Copper is 100% recyclable. Brass has a beautiful yellow gold color. Brass can tarnish over time, develop a patina or darken. However, Brass will never rust and can be kept shiny with proper care. Brass can also leave a green mark on skin, caused by the Copper in it. Brass is very versatile and can last a very long time with proper care.
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How do I adjust my cuff bracelet?To tighten your cuff, put your other palm over the cuff and using your thumb and first finger, gently squeeze. Adjust to the point where it won't fall off, but you can still take it off. Make small adjustments at a time. adjust it gently to your size and do not make any more adjustments again, unless necessary. Repeat after me, opening and closing your cuff repeatedly is bad. All metal has a breaking point and you do not want to take it there.
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How do I put on my cuff bracelet?To put on your cuff, roll it on from the inside of your wrist. Use a rolling motion instead of pulling and opening the cuff (BAD). To remove, simply reverse the process
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How do I clean and touch up my Dog Tag?It's super easy to do! But you gotta go to the PET ITEM CARE page for the details
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What bandana size should I order?
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Are the Dog toys handmade by The Houndsmith?No, all our toys are curated and sourced from outside companies. I only carry toys from reputable companies that have proven to make fantastic products.
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How do I care for my dog bandana, tie or bowtie?It's super easy, but you'll need to head to our PET CARE page for the details.
HAND STAMPED AND HANDMADE ACCESSORIES FOR PEOPLE & PETS
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